Product Recall

In the interest of consumer safety, we have had to recall selective products. The specific batch of preservative used in these products has been found to be contaminated and may not be holding preservation to our high standard and could potentially be growing mold.
If you have one of the following batch numbers please discontinue use and fill out the recall form which is in the bio.

PRODUCT DESCRIPTION: The following Products have been affected by preservation contamination. A list of each product along with the batches affected are listed below.

Blueberry AGE
R191028-1
R190822-1
R190607-1
R190429-1

Cellular Defence
R190830-1
R190808-3
R190722-1
R190708-1

Clarifying C Serum
R191015-2
R190807-2
R190524-1
R190415-1
R190402-2

Radiance
R190927-1

Hibiscus Milk Cleanser
R191009-1
R191009-2

STATEMENT OF HAZARD: The affected products are not likely to cause an adverse health consequence in healthy individuals, however, may pose a risk to people with weakened immune systems. To date, Roccoco Botanicals has not received any complaints or reports of infection associated with this issue.

IF YOU PURCHASED FROM A STOCKIST:
Check if your batch/s are affected by this recall. If so, remove products from inventory and cease use of the product immediately. Contact the place of purchase to notify them you have an affected batch. Please do not fill in the form below and check the options below you have.

DO NOT DISPOSE, PLEASE AWAIT FURTHER INSTRUCTIONS.

IF YOU PURCHASED DIRECTLY THROUGH ROCCOCO:

Please contact Roccoco Botanicals Head Office using the Product Recall Form found under the HOW TO CONTACT US at the bottom of this email to arrange a replacement product or a refund if you purchased directly through Roccoco Botanicals and not an authorised retailer. Please allow up to 3 business days for a response.

ROCCOCO STOCKISTS:

If you are a Roccoco stockist please advertise the recall in store and fill in the form below on behalf of your customers that have been affected.

DO NOT DISPOSE, PLEASE AWAIT FURTHER INSTRUCTIONS.

THE FOLLOWING OPTION AVAILABLE TO YOU:
Return the product for a full refund at the place of purchase
Return the products for a replacement of a new batch

 

We apologise for any inconvenience this has caused.

HOW TO CONTACT US:
Roccoco Botanicals Head Office
For further support please phone: 07 3807 1429
Product Recall Form Link – https://www.roccoco.com/product-recall-form/