Return Policy

Change of mind:

We do not accept refunds or exchanges for change of mind or incorrect product purchases. We recommend receiving a consult prior to placing an order. You can book an online consultation here

Damaged/Incorrect Products:

In the rare case you receive products that are damaged or incorrect, we will issue a full refund or replacement free of charge. You must notify us within 72 hours after receipt of the goods for a refund or replacement. Photos are required of the damaged goods and incorrect item before we can proceed. Please keep all packing materials of the parcel. A prepaid shipping label will be provided for returning the products, alternatively a receipt provided with proof of purchase. We will refund any shipping costs incurred as long a receipt is provided.

Reactions:

If you believe you have had an allergic reaction to a Roccoco Botanicals product you have purchased from our website please contact us within 14 days of receiving your order. Please send an email with your order number and a photo and description of the reaction to sales@roccoco.com. A reaction form will be sent for you to fill out. If you have purchased your products from a clinic please contact your Esthetician. In order to process an allergy return, a photo of the reaction must be provided and the product must be at least 20% full in order for the return to be processed.  All products you believe you are reacting to needs to returned to our warehouse.

We cannot process an allergy return without photos of the reaction. If this cannot be provided, we are unable to accept any returns.

Roccoco Botanicals are unable to cover postage costs associated with reaction returns.

Please note any products purchased through a clinic we cannot process. Please contact your local clinic if you would like to return a product. Each clinic has set their own return policies.